Frequently Asked Questions

All sheet music is available as a digital download that will be sent to you in an email immediately after purchase. If you do not see the email in your inbox, check your spam or junk folder.

You’ll log-in under My Courses and watch your videos right on the website. They are not downloadable, so while you won’t need internet access to practice each time, you will need it to watch the lesson.

You can see information videos about each course here.

You can read more about our refund policy here. But in general, there are no refunds available for any downloadable product, including sheet music or video courses. If for some reason, you are unsatisfied with a physical CD, you may reach out to us through the Contact page for information about a refund or exchange.

“Basic Congregational Accompaniment” includes 20 Video Lessons and 20 downloadable hymn arrangements that will teach you the basic patterns and styles for congregational and invitational playing. The hymn arrangements all include 2-3 different verses of each hymn, with lyrics and chords. They are written at an intermediate note-reading level, but some include a more basic verse at the beginning. Several also include a more advanced verse, all while staying playable and full-sounding! You can watch and re-watch the lessons as often as you’d like with lifetime access to the course!

“Foundations in Hymn-Playing” includes 11 Video Lessons that teach you the basics of playing chords, understanding theory, and playing in multiple time signatures, styles, and keys. Just using a hymnal of your choice, you’ll learn the essentials for a church pianist in 2.5 hours of comprehensive content. You can watch and re-watch the lessons as often as you like with lifetime access to the course after purchase.

No, this is a virtual course, and you have access to all the content as soon as you purchase. You’ll click on your course at the top of the home page, then log-in with your email address and password (which is included in your confirmation email you’ll receive after purchase).

There will be a list of links in your confirmation email. All the sheet music files can be printed from that email.

No, this course is designed to be taken with just a hymnal.

It depends. The Foundations in Hymn-Playing course is designed for the note-reader and the pianist who plays by ear. There is a lesson on basic chords and theory, so if you feel like you need that information, I’d recommend starting there. If you play by ear, and want to learn more about fill-ins and ways to make your playing sound more full, start with the Foundations course. If you’re an intermediate note-reader (or more advanced), and you prefer to see the patterns written out entirely, I’d recommend starting with the Basic Congregational Accompaniment Course. It includes twenty hymn arrangements that you can use for congregational accompaniment, offertories, special music, preludes, and more.

Due to a busy ministry and family schedule, Natalie does not teach regular weekly lessons, but one-time lessons may be purchased on the Shop page.

Rarely, due to an already very busy schedule. You’re welcome to send more information, including date and location, through our Contact form, and you’ll hear back from us soon.